Support
This page explains how to get help when using AudaCity.
How to contact support
You can contact the AudaCity support team using the following channels:
- Email: info@audacitydao.com
Use this for general questions, account issues, or documentation feedback.
Submitting a support ticket
For technical issues or account-specific problems, submit a ticket through the AudaCity support portal.
When submitting a ticket, include:
- A clear description of the issue
- Relevant transaction hashes or wallet addresses (if applicable)
- Screenshots or error messages, where possible
Response times
Support requests are typically reviewed within 24 hours.
Response times may vary based on issue severity and volume.
Urgent issues
For time-sensitive or critical issues affecting active operations, use the emergency support channel listed in your account dashboard.
Emergency support is available on a 24/7 basis for verified partners.
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