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Support

This page explains how to get help when using AudaCity.

How to contact support​

You can contact the AudaCity support team using the following channels:

  • Email: info@audacitydao.com
    Use this for general questions, account issues, or documentation feedback.

  • Live chat: Available on the AudaCity website
    Use this for quick questions during business hours.

Submitting a support ticket​

For technical issues or account-specific problems, submit a ticket through the AudaCity support portal.

When submitting a ticket, include:

  • A clear description of the issue
  • Relevant transaction hashes or wallet addresses (if applicable)
  • Screenshots or error messages, where possible

Response times​

Support requests are typically reviewed within 24 hours.
Response times may vary based on issue severity and volume.

Urgent issues​

For time-sensitive or critical issues affecting active operations, use the emergency support channel listed in your account dashboard.

Emergency support is available on a 24/7 basis for verified partners.